Our Client Experience Managers (CEMs) are dedicated to help you navigate THROUGH a complex and time-sensitive process:

+ Deliver SPV education and guidance

+ Receive best practices from our experienced teams

+ Align expectations and communicate updates from start to finish

+ Facilitate your relationship with Assure

SILVER I

$2,000 Annually

  • Service up to 3 Deals
  • Dedicated Liaison *
  • Live Chat Extended Hours
  • General Phone Support Extended Hours
  • Virtual 1-hour onboarding
  • Public Knowledge Base
  • Support Tickets

SILVER II

$3,000 Annually

  • Service up to 10 Deals
  • Dedicated Liaison *
  • Live Chat Extended Hours
  • General Phone Support Extended Hours
  • Virtual 1-hour onboarding
  • Public Knowledge Base
  • Support Tickets

SILVER III

$4,000 Annually

  • Service up to 20 Deals
  • Dedicated Liaison *
  • Live Chat Extended Hours
  • General Phone Support Extended Hours
  • Virtual 1-hour onboarding
  • Public Knowledge Base
  • Support Tickets

Terms & Cancellation

* Dedicated liaison
 
Dedicated Liaisons are Client Experience Managers who assist in deal coordination and communication across Assure.
 
 
Hours of service
Dedicated Liaison available during business hours: 8am - 5pm MST, Monday - Friday
General live chat and phone support: 7am - 7pm MST, Monday - Friday
 
Definitions
Response Time
Time you could be waiting for a response from our team:
Minor: 6hrs, Escalated: 3hrs
 
Resolution Time
Time to resolve minor, moderate, escalated technical or process issues (Assure determines what are minor, moderate and escalated issues):
Minor: 36hrs, Moderate: 24hrs, Escalated: 6hrs